The purpose of RCA is to find the flaws and loopholes in the system that create an incident either in the form of near-missed or sentinel events. So the first step in RCA is Incident Reporting. With every incident reported, we need to find out its Care Management Problem (CMP). Using fish bone method and brain storming session we need to find out what are the contributing factors to this problem. After prioritised the main contributing factors, then we find the solutions which we called as Risk Reduction Action Plan.
Being trained in occupational health and safety, I found this workshop as a excellence oppurtunity for me to enrich my knowledge in risk management.